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IT outsourcing An external IT team that works remotely and knows your systems inside out Managed IT support Your laptops, servers and Microsoft 365 in our hands at one fixed price per month IT helpdesk Staff raise issues by email, through the portal or in a Teams chat Service desk One queue for every request, priorities set by the SLA, reporting each month 24/7 IT support Night, weekend and holiday cover for systems that must stay up Start, Business and Premium plans Managed IT from EUR 690/month excl. VAT
Support plans and SLA Contracted reaction times of 15 min, 1 h or 4 h Systems administration Servers, user accounts, hypervisors and sluggish or infected PCs, all handled remotely IT infrastructure An honest review of what you run, speed fixes and desktops delivered from the cloud Networking and VoIP Wi-Fi and LAN checks, 24/7 link monitoring, calls through Teams or a VoIP provider Cloud and hostingNew Virtual and physical servers in EU data centres, shop hosting, S3 storage and company mail Backup and restore Copies that are tested by actually restoring them, stored locally and in the cloud
GDPR and personal data protection Registers, processor agreements and the technical measures behind them Security policies and documentation Written rules prepared with audits and NIS2 in mind Security tooling deployment We choose the tools, deploy them and fine-tune the rules Infrastructure security Split networks, strict firewall policy, hardened servers Application security Reviewing code and securing how releases ship Data leak prevention (DLP) Control over which files leave the organisation Database security Who can read what, encrypted at rest, with every access logged Web application firewall (WAF) Filters hostile traffic before it hits your site, shop or API Access control and endpoint security Intune-managed devices with MFA enforced VPN and encryption Encrypted laptop drives and protected remote connections Vulnerability scanning Regular scans with a to-do list ordered by severity Antivirus and EDR Threats detected, the infected device isolated SOC monitoring A security team triaging every alert, day and night System hardening Defaults tightened in line with CIS benchmarks Secure use of AI Clear policies on what staff may paste into Copilot or ChatGPT
Websites and web apps Company sites, shops, portals and B2B platforms, plus UX, SEO, ongoing care and rescue after a hack E-commerce and integrations Orders flowing between your shop, Amazon.fr, the accounting package, card payments and carriers Bitrix24 and intranet A shared workspace for CRM, tasks and documents, configured and licensed Bespoke software Web and mobile applications built to order, integrations, migrations and teams on demand Software testing and QA Manual and automated checks, load tests, usability sessions and pentests before go-live
Artificial intelligenceNew From a first pilot to production models, with GPU capacity and staff workshops Data and analytics One reliable source of figures, dashboards and invoices read automatically IT consulting and audit An outside view of your roadmap and of how your systems fit together Digital marketing Where leads come from, where they get lost and how the CRM should track them
Software and licences Licences for IDEs, monitoring, remote access and admin tooling Training Courses for whole teams or individual coaching sessions online
Not sure what you need? We review your IT remotely and hand you a prioritised fix list Get the free review
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Data in the EU Mailboxes, files and apps kept in EU-based data centres GDPR compliance Records and controls ready long before the CNIL asks Remote and hybrid work Staff reach company files safely from any location Downtime prevention Tested backups, alerting and a recovery plan on paper
Retail and e-commerce Web shop, Amazon.fr, card payments and Mondial Relay wired into one flow Manufacturing Servers, network and ERP looked after so IT does not stop the line Healthcare and clinics Electronic records, e-prescriptions and patient data kept safe Construction Plans and BIM models available on site, on any device Logistics and transport WMS, carrier integrations and business continuity Public institutions RGAA 4.1 accessibility, NIS2 and invoices filed on Chorus Pro
Small businesses Microsoft 365 set up properly, helpdesk included Mid-sized companies SLA-backed care for servers, network and security Large enterprises Named engineers, short reaction times, regular reports Multi-branch companies Every branch runs on one IT standard
Your case is different? Tell us about it and we will assemble a mix of services around it Describe your case
About us The team and our remote-first approach Payments Invoices, e-invoicing, card payments and payment terms Contact Email, the enquiry form and calls on Teams or Google Meet
Service · Websites and web apps

Website care

A website does not end on launch day. The core and its extensions release fixes, certificates expire, forms stop arriving after a change at the hosting provider, and a backup never restored is only a theory. Take a law firm that discovers eighteen months on that its contact form has sent nothing since a change to its mail service, and that no enquiry arrived in all that time. A care agreement exists precisely so that kind of silence does not last.

Send an enquiry What the work covers
Updates
tried before they reach production
Backups
restored so they are proven
Uptime
watched continuously
Hours included
for small changes

Where this service reaches

The agreement covers what keeps the site alive, plus an allowance of hours for everyday requests, so your staff never have to negotiate a quote to change a figure on a page.

Put your scope to an engineer

Updates under control

Core, extensions and modules applied first to a copy, checked on the pages that matter, then moved into production. An update that breaks the basket on a Thursday evening costs more than caution.

Proven backups

Daily copies of files and database, kept away from the main hosting and with a European provider. We restore one regularly, because a backup never tested does not count.

Monitoring

Short-interval availability checks, certificate and domain expiry, response time, disk space, server errors. You hear about it before your customers do.

Everyday security

Tracking published vulnerabilities affecting your components, hardening access, throttling sign-in attempts, reviewing administrator accounts and removing the ones no longer needed.

Small changes

A monthly allowance of hours for text edits, an extra page, a display fix or a new banner. Hours used are itemised, with no double billing.

A readable report

A short monthly account: what was updated, what went wrong, the uptime recorded, the hours used and what we recommend for the month ahead.

Response times

Four hours on the Start plan, one hour on Business, fifteen minutes on Premium, Mon-Fri 8:00-18:00 CET. Out-of-hours arrangements are set out in the contract.

The way an engagement runs

We always begin with a stocktake: taking over a site without knowing what is inside it means committing to unknown contents.

01

Takeover

An inventory of components, credentials, hosting and any existing backups, with the urgent items noted.

02

Catching up

Overdue updates applied, backups and monitoring put in place, unused accounts cleared out.

03

Monthly rhythm

Updates, checks, everyday requests and the report, on the calendar agreed in the contract.

04

Annual review

A look at performance, hosting and licence spending, and proposals for the year ahead.

A backup that has never been tested is not a backup. We regularly meet truncated archives, databases exported without their largest tables, or copies stored on the very server that has just been compromised. The only valid proof is a genuine restore onto a separate environment, carried out at regular intervals and recorded in the monthly report.

Questions and answers

Site availability, updates, backups, monitoring and an allowance of hours for small requests. A visual redesign, a new feature or a link to business software fall outside the plan and are quoted separately, at EUR 95/hour excl. VAT.

Yes, after a stocktake of the code, the installed versions, the backups and whose name the domain and hosting stand in. Sometimes rescuing a very old site costs more than building afresh: you will know before signing, not halfway through.

It depends on the plan. Start and Business are covered during working hours; Premium includes out-of-hours cover on terms set out in the contract. For a business taking money at the weekend, that point deserves settling before an incident rather than during one.

Generally yes, provided we have the credentials we need and the plan allows a test environment. If the hosting is too limited to apply updates calmly, we say so with figures attached, and the decision is yours.

The agreement runs monthly and ends on the agreed notice. At the end you take back credentials, backups and documentation. We would rather be kept because the service suits than because a clause traps you.

More from this area

See the whole area
Service WordPress websites A hand-built block theme, few plugins, accounts registered to you Service Shopify and other platforms Shopify, PrestaShop, Sylius or headless, picked on your own numbers Service Simple website and catalogue A handful of pages and a catalogue that asks for a quote, not a basket Service Company website Separate routes for clients, candidates, partners and journalists

Hand us the upkeep of your site

Give us the site address, the technology behind it and who looks after it today. We propose a stocktake and a suitable agreement.

When we are around
Weekdays, 8:00 to 18:00 CET; answers land inside one working day
Talking it through
A call on Teams or Google Meet, whenever writing is not enough

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