24/7 IT support

The duty channel is part of the Premium plan, from EUR 2,900 a month excl. VAT. It is equally possible to cover a handful of critical systems only, alongside a Business contract. Price follows the number of systems and the response time required, and is fixed once we have looked at your environment.

Whatever we write into the contract together: the shop stops taking orders, a server stops answering, the warehouse cannot print carrier labels, a site loses its internet connection, a privileged account has clearly been taken over. Anything else is received at any hour but worked on from 8:00.

No, and the hour has nothing to do with it: we work remotely only, in daylight and in darkness alike. The large majority of incidents are settled that way. Where a physical action is needed, we talk the person you nominated through it, step by step, until things are back to normal.

A written update at an agreed interval, often every half hour, sent to the people on your list: what has been observed, what has been tried, the current theory and when the next message is due. Radio silence is what wears a management team down fastest during an outage.

Nowhere. It is handed over inside the contract to the people you name, and reissued if that list changes. A public emergency line would fill up with ordinary requests, and the first real incident would queue behind them.