E-commerce and integrations

Usually yes, though it takes more work than an online package. Older on-site versions do not always expose an open interface, so we go through the publisher's exchange module, an intermediate connector, or a file dropped at regular intervals. Sometimes upgrading to a current version pays better than the workaround, and we say so plainly once we have looked at the installation remotely.

No, the accounting package raises the invoice and submits it through the route agreed with your accountant. Our job is to produce that document without anyone retyping, with the right buyer details and the right rates, then to bring its reference back into the order. We also define what happens while the submission service is down, so that no order sits stuck in a queue nobody is watching.

The shop keeps running on the last known figures, orders wait in a queue and travel on to accounting as soon as the link returns. A named person at your end and our team both receive an alert, so by morning you know what happened before any customer notices.

For most modest shops a platform such as Lengow, Shoppingfeed or Iziflux is a sound choice: connections to marketplaces, carriers and accounting packages already written, a subscription instead of a build. We suggest a direct link when your pricing rules are unusual, when several warehouses are involved, or when volume pushes the subscription past the cost of something of your own.

Remotely only, over encrypted links and through restricted accounts that you open and close whenever you wish. We do not come on site, we do not sell hardware and we do not handle your parcels. If something physical has to happen near the server, we write out the steps for whoever will carry them out.