Solution · By industry

Healthcare and clinics

An appointment seldom starts with the examination. It starts with a record being opened, a Vitale card being read, a digital prescription going out and a follow-up slot being booked. Break any one of those links and the queue at the desk grows while your secretary spends the afternoon explaining the delay. Keeping that sequence alive is our job, done over an encrypted remote session, and health data is handled here as what GDPR calls it: a special category that deserves stricter treatment than an invoice.

Describe your practice Inside the solution

HDS

health records belong with a certified host

100 %

handled remotely, nobody turns up at the door

72 h

the window for telling the CNIL about a breach

15 min

Premium reaction target, set out in the contract

What we take on

Five areas. Some of them keep appointments flowing, others cover what you owe patients and the regulator. All of it travels down an encrypted remote connection, and most of it lands in the evening, once the last consultation is over.

Let us scope it

Practice software and where it lives

A server in your utility room or capacity rented online, plus the database, the patching and the monitoring around it. We keep an eye on certificates and technical logins, the ones national teleservices and digital prescribing depend on, because an expired signature can freeze the front desk at eight on a Monday. When your vendor ships a build referenced under the Ségur du numérique en santé programme, we ready the environment first and confirm afterwards that DMP feeds into Mon espace santé have picked up again.

Who opens which record

Named logins replace the shared “reception1” that three people pass around. Rights follow the job somebody actually does, a second factor guards the sign-in, clinicians' laptops carry encrypted disks, and the audit trail can be read by a human being when a patient asks who consulted their file.

Backups of the medical file

The database is copied several times during the day. One version sits somewhere ransomware has no route to, and a trial restore runs at whatever rhythm your contract sets. Since retention differs by document type, the policy itself belongs to your legal adviser or your DPO; we turn their decision into working settings.

Reports, results and bookings

Reports leave through secure health messaging rather than as an attachment on an ordinary mail. Filters catch a social security number heading out in plain text. The booking form loses every field nobody reads. And the booking vendor and the SMS reminder provider each sign a processing agreement before they touch a patient name.

Daily life at the front desk

Reception machines, prescription printers, card readers, and a wireless network on which the patient guest access cannot see anything else. Patching and repairs happen from here. Medical devices themselves stay with the approved maintainer who signed for them.

Our opening moves

Anything that can halt consultations comes first. The paperwork an unhappy patient or an inspection would ask for comes right after it.

Mapping

Where records are stored, where imaging and scanned prescriptions end up, who can reach them, and which pipes carry data out to a laboratory, a colleague or a health insurer.

Contracts and risk

We assess the risk around health data, read what your vendor, your host and your booking service have actually signed, and refresh the record of processing. Where an impact assessment becomes necessary, the technical half of it comes from us.

Hardening

Named accounts, a second factor, encryption, backups proven by a restore, a fallback line. It goes in on a weekday evening or a Saturday, so the appointment diary never notices.

Steady state

Support while the doors are open, a backup check every morning, and a periodic sweep of who still holds which rights, typically once a locum has come and gone.

An inspection is rare; practice software falling over is not. Sixty minutes without records turns into postponed appointments, handwritten prescriptions and a switchboard at reception that will not rest. So the recovery time you need is negotiated at the beginning, next to the data protection questions, instead of being discovered on a bad morning.

Questions and answers

Its code lists, consultation templates and release schedule stay with the vendor who wrote it. Everything beneath and around belongs to us: hosting, database, backups, network, logins, security. Where a fault straddles that line, we ring the vendor and follow it up, which spares you the job of relaying messages between two suppliers who each suspect the other.

Usually, as long as health data hosting goes to a provider holding HDS certification and the processing agreement is in place. Apply is not a host. What we do is help you shortlist an HDS-certified host, read the small print alongside you, plan the move and write the result into your GDPR paperwork. Keeping everything within the European Union keeps that paperwork short.

An outage at a national operator is beyond anybody's reach, so your practice needs a written routine to fall back on: who writes prescriptions by hand, how the record gets completed later. Your own access is a different story. Buy a router with a spare 4G card from your operator, let us load the configuration into it, and the failover then happens with nobody pressing anything.

That turns mostly on how much health data you process and how, which makes it a question for a lawyer rather than an engineer. Our contribution is the technical material a DPO leans on: a list of systems in use, the rights handed out, a description of the safeguards, and access logs that export cleanly when somebody asks for proof.

No. An ultrasound scanner or an X-ray table has an approved maintainer, and that is where it stays. Our ground is everything it plugs into: we drop the device into its own segment, permit only the traffic it genuinely uses, and make sure it cannot become a doorway into the rest of the practice. If a fault straddles both worlds, we take it up with the maintainer ourselves.

No, and it is not something we sell. Every service in our catalogue is delivered at a distance. When something physical cannot be avoided, plugging in a box or swapping a lead, a member of your team does it with our engineer watching on video, or the electrician you already call handles it. Example: a health centre with four clinicians replaced a failed switch that way during a Wednesday lunch break.

Services behind this solution

All services

Area 07 Backup and restore Recovery for clinical records, proven by rehearsal Area 08 GDPR and personal data protection Health records carry their own set of duties Area 08 VPN and encryption Disks that stay unreadable when a laptop walks off Area 01 IT helpdesk Somebody to call while the surgery is running Area 09 Websites and web apps Your public pages, with appointments built in

A quick look at how your practice runs

Write down the number of consulting clinicians, the name of your clinical application and where the records sit today. Within one working day you get an answer and a suggested first move.

Email
office@apply.fr

When we are around
Weekdays, 8:00 to 18:00 CET; answers land inside one working day

Talking it through
A call on Teams or Google Meet, whenever writing is not enough

I agree to Apply handling what I have written here in order to answer me, on the terms set out in the privacy policy