Nothing to book in a diary, nothing to carry to a shop. Write in, agree a slot, and an engineer connects while you watch, explaining each step as it happens. You stay in charge throughout, because one keystroke closes the session for good.
Nearly every household computer complaint traces back to a setting, a half-finished update or a program nobody asked for, and all three are fixable online. Where a component really has died, you will be told plainly, together with what a local repairer ought to be quoting for.
Startup items get switched off, the manufacturer's extra utilities come out, drive health and pending Windows or macOS updates are checked. Then you get a straight answer to the real question: would an SSD or extra memory actually change anything on this particular machine? See PC clean-up and malware removal.
A window announcing a prize, a browser wandering off to sites you never chose, a panel insisting the device is locked and giving a number to ring. Unwanted programs and browser extensions are cleared out, then the protection settings are rebuilt so the same thing is not back by next month.
Mail piling up unsent, storage full, an Orange, Free or SFR address that simply will not settle on a phone. The settings get rebuilt, old correspondence is brought across, and you are left with one filing habit that is easy enough to keep up.
The correct driver goes on, the printer is joined to the household network, and scanning is pointed at a folder or straight to your mailbox. Your share of the work: switch it on and keep paper in the tray.
With instructions on screen you open the admin pages of your provider's router. Between us the wireless password changes, a separate guest network appears, firmware is brought up to date, and we hunt for a position that finally gives the upstairs bedroom a signal.
Two decades of family pictures sitting on a single disk is a gamble. An automatic copy is set up towards an external drive or an online space such as OneDrive or Google Drive, and then the restore is tried in front of you: pick a file at random, it has to come back whole.
Documents and programs travel over from the old computer, two-factor sign-in goes on the accounts that would really hurt to lose, and the questions people feel silly asking finally get answered. To learn properly and at your own pace, look at One-to-one training.
Every figure below includes VAT at 20 %. You know the amount before anything starts. Should the job turn out heavier than it first looked, the engineer pauses and asks for your go-ahead rather than running up the clock.
Focused remote session
from EUR 59/session
One defined point: a mailbox, a printer, a program refusing to open. Price incl. VAT.
Book a slotClean-up and protection
EUR 99/hour
A slow machine, an infection, setting up backups or moving across to a newer computer. The likely duration is stated in advance. Price incl. VAT.
Ask for helpA lesson with an engineer
EUR 99/hour
An unhurried online lesson at your own speed: mail, photos, account security, shopping online without worry, or getting to grips with a new phone. Price incl. VAT.
Choose a timeWe never come to your home. Every bit of our help travels down the remote connection. When a part has to be swapped or a case opened, you receive a precise note of what to ask for in the shop or at the repairer, which stops you paying for work that was never needed.
All you need is a computer that powers up and can reach the internet.
The form or a note to office@apply.fr is enough: what is happening, on which machine, and the hours when you can sit in front of the screen.
Back comes an amount and a proposed time. Payment is taken beforehand through a link, by bank card or instant transfer.
A small support tool downloads, it shows a code, and you read that code to us. Without you at the keyboard, nobody gets in anywhere.
The screen stays in front of you from start to finish. Once the link is cut, an email arrives listing everything that was done, plus a few pointers for later.
Contact always starts on your side, never ours. A session only follows a message you sent yourself, and the confirmation leaves office@apply.fr and no other address. Banking credentials, a code texted to your phone or your FranceConnect details are things we will never ask for. Anyone doing so in the name of Apply should be cut off immediately.
No. The link is encrypted, it opens against a one-off code that you type in yourself, and you can break it whenever you like. Close the tool and the route to your machine simply no longer exists.
Remote access is off the table, yet it is still worth writing. On a video call from your phone it is often possible to separate a charger problem from a battery or a system one, and the machine comes back. If it does not, we draft a short note for a repairer near you so nobody charges for guesswork.
Often, yes, where a file was deleted by mistake or an online space was syncing the folder, provided nothing new gets written to the disk. A physically damaged drive belongs in a specialist laboratory instead, and we will help you pick a reputable one and read its quotation.
Settlement comes first, through a secure link, by bank card or instant transfer. A receipt follows automatically and an invoice on request. Everything is laid out on the payment page.
Put down in a few lines what has stopped working and the hours when you can sit at the computer. An email comes back during office hours with a price and a proposed slot.
Message received
An answer follows inside one working day. Report an outage that is stopping people working and it moves ahead of everything else.
Nothing here under that name. Check the spelling, or simply choose the nearest large city instead. Since every engagement runs remotely, whichever you pick changes nothing about what we do for you.
