Networking and VoIP
In plenty of companies the network looks like a drawer full of cables: the provider's box, a switch added during building work, two consumer access points and an administration password nobody can produce any more. We sort that out at a distance. Our engineers sign in to the equipment, redraw the layout as it truly is, keep an eye on the links around the clock and move telephony into the cloud. Anything that needs hands inside the cabinet falls to one of your staff or to an installer you appoint, guided step by step by our engineer.
Services in this area
We start by learning what truly works, then the network goes under constant watch, and telephony finally rides on a link you are able to trust.
Network assessment
We read the configuration of the router, the switches and the access points, then check port load and wireless coverage. You get a current diagram, the weak points ranked by risk and a proposal for the target layout.
Network monitoring
A switch beginning to fail, a line shedding packets, log storage filling up: we see it before the first ticket arrives. Firmware kept current, configurations archived, failover to the standby link tested on a schedule.
VoIP and Teams Phone
The numbers your customers have dialled for years move from the present carrier to a hosted switchboard or to Teams Phone. Staff answer on a computer or a mobile, and the greeting, the queue and the holiday calendar keep working with the building shut.
Who does what, given that we never travel
The split is straightforward: everything achievable from a keyboard is ours, and the hands on site belong to your colleague or to a local installer. Each side knows its part and its deadline.
First connection
We send a short set of instructions; somebody in the office spends a quarter of an hour opening an encrypted path to the router and to one machine. From there we survey the equipment, the configurations and the port statistics ourselves.
Zones and equipment plan
We divide the network by level of risk: finance, reception, visitors, cameras, printers and connected devices. The plan comes with a list of models and licences that you order from your own supplier.
The installer follows the notes
The firm you appoint receives the socket references, the table of cabinet ports and the order of re-patching. During the switch we watch through the camera on their phone, on a video call.
Acceptance and documentation
We push the configuration, test each zone from an employee's machine and hand over the diagram along with credentials in a password manager. Monitoring starts the same day.
Label the sockets before the walls are repainted. The costliest part of an ageing network is often the missing labels: nobody knows which lead serves which room, so every change opens with hours of searching. In our plans each socket and each cabinet port carries a number, and the table comes to you with the diagram.
How much spare connectivity does your trade need
A medical practice without internet cannot send a digital prescription, a shop cannot take card payments and an accountancy firm cannot file its electronic invoices. We size the standby against what an hour of standstill costs you, not against the carrier's catalogue.
The standby has to arrive by a different route. Fibre and a second line sold by the same company often share one duct into the building and fail together, whether a digger cuts the street or a piece of carrier equipment gives up. Pairing one provider's fibre with a mobile router on a rival network is far safer. You take out the SIM, we set the failover on the firewall.
Questions and answers
That is not a problem. All we need is somebody able to photograph the cabinet, read a model name off a label and click a link we send. The rest happens over remote access. If a lead has to be moved or a box swapped, that person receives illustrated instructions; for heavier work we tell you what sort of installer to look for nearby.
Yes. A VPN tunnel between the firewalls joins the two addresses: the printer at the branch becomes reachable from head office and the file server behaves identically on both sides. We also set who may reach what, so the sales branch cannot watch the warehouse cameras. It is all configured remotely, provided the equipment in place allows it.
As a rule, yes. Porting is started by the new carrier at your request, and the exit terms of the present contract are worth checking first. We agree the switchover date together and test queues and diversions before the day itself.
No. We do not sell, deliver or install equipment. You receive a precise specification with models and licences, and you order from your supplier, on your invoice. Hardware and warranty therefore remain yours, and since we take no margin nothing pushes us towards the pricier references.
It does. The directive and its French transposition insist on knowing your assets and on limiting how far an attack can spread. A segmented network, a current diagram and retained logs are concrete evidence when a client, an insurer or an auditor asks. Whether your organisation falls inside the scope is a matter for your legal adviser and for the guidance published by ANSSI.
Describe your network
Tell us your headcount, how many sites you run and what is going wrong today. We reply within one working day with a proposal for an assessment or a plan, and your installer receives instructions ready to follow.
Weekdays, 8:00 to 18:00 CET; answers land inside one working day
A call on Teams or Google Meet, whenever writing is not enough
Message received
An answer follows inside one working day. Report an outage that is stopping people working and it moves ahead of everything else.
- Anything unclear gets asked. Where a figure needs detail we do not have, expect an e-mail or an offer of a short call on Teams or Google Meet.
- A proposal follows. What is covered, the figure in euros excluding VAT, and a start date that will hold. Nothing hides beneath an asterisk.
- Then it is your call. The proposal sits in your inbox for as long as you need. Query any line of it, and decide once you are satisfied.