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IT outsourcing An external IT team that works remotely and knows your systems inside out Managed IT support Your laptops, servers and Microsoft 365 in our hands at one fixed price per month IT helpdesk Staff raise issues by email, through the portal or in a Teams chat Service desk One queue for every request, priorities set by the SLA, reporting each month 24/7 IT support Night, weekend and holiday cover for systems that must stay up Start, Business and Premium plans Managed IT from EUR 690/month excl. VAT
Support plans and SLA Contracted reaction times of 15 min, 1 h or 4 h Systems administration Servers, user accounts, hypervisors and sluggish or infected PCs, all handled remotely IT infrastructure An honest review of what you run, speed fixes and desktops delivered from the cloud Networking and VoIP Wi-Fi and LAN checks, 24/7 link monitoring, calls through Teams or a VoIP provider Cloud and hostingNew Virtual and physical servers in EU data centres, shop hosting, S3 storage and company mail Backup and restore Copies that are tested by actually restoring them, stored locally and in the cloud
GDPR and personal data protection Registers, processor agreements and the technical measures behind them Security policies and documentation Written rules prepared with audits and NIS2 in mind Security tooling deployment We choose the tools, deploy them and fine-tune the rules Infrastructure security Split networks, strict firewall policy, hardened servers Application security Reviewing code and securing how releases ship Data leak prevention (DLP) Control over which files leave the organisation Database security Who can read what, encrypted at rest, with every access logged Web application firewall (WAF) Filters hostile traffic before it hits your site, shop or API Access control and endpoint security Intune-managed devices with MFA enforced VPN and encryption Encrypted laptop drives and protected remote connections Vulnerability scanning Regular scans with a to-do list ordered by severity Antivirus and EDR Threats detected, the infected device isolated SOC monitoring A security team triaging every alert, day and night System hardening Defaults tightened in line with CIS benchmarks Secure use of AI Clear policies on what staff may paste into Copilot or ChatGPT
Websites and web apps Company sites, shops, portals and B2B platforms, plus UX, SEO, ongoing care and rescue after a hack E-commerce and integrations Orders flowing between your shop, Amazon.fr, the accounting package, card payments and carriers Bitrix24 and intranet A shared workspace for CRM, tasks and documents, configured and licensed Bespoke software Web and mobile applications built to order, integrations, migrations and teams on demand Software testing and QA Manual and automated checks, load tests, usability sessions and pentests before go-live
Artificial intelligenceNew From a first pilot to production models, with GPU capacity and staff workshops Data and analytics One reliable source of figures, dashboards and invoices read automatically IT consulting and audit An outside view of your roadmap and of how your systems fit together Digital marketing Where leads come from, where they get lost and how the CRM should track them
Software and licences Licences for IDEs, monitoring, remote access and admin tooling Training Courses for whole teams or individual coaching sessions online
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Data in the EU Mailboxes, files and apps kept in EU-based data centres GDPR compliance Records and controls ready long before the CNIL asks Remote and hybrid work Staff reach company files safely from any location Downtime prevention Tested backups, alerting and a recovery plan on paper
Retail and e-commerce Web shop, Amazon.fr, card payments and Mondial Relay wired into one flow Manufacturing Servers, network and ERP looked after so IT does not stop the line Healthcare and clinics Electronic records, e-prescriptions and patient data kept safe Construction Plans and BIM models available on site, on any device Logistics and transport WMS, carrier integrations and business continuity Public institutions RGAA 4.1 accessibility, NIS2 and invoices filed on Chorus Pro
Small businesses Microsoft 365 set up properly, helpdesk included Mid-sized companies SLA-backed care for servers, network and security Large enterprises Named engineers, short reaction times, regular reports Multi-branch companies Every branch runs on one IT standard
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Service · Networking and VoIP

VoIP and Teams Phone

A switchboard in a cupboard can survive twenty years, but every change to it means booking a technician, and when the building is locked the lines go quiet. Hosted telephony behaves differently: your numbers stay exactly as they are, and colleagues answer in Teams or in a mobile app whether they are at a desk, at home or sitting with a client. Our part is configuration: choosing the carrier, running the port, drawing the numbering plan, the queues and the opening-hours rules. We do not fit handsets and we do not ship hardware.

Send an enquiry What the work covers
Your numbers
kept through porting
Teams Phone
on computer and mobile
Queues
with public holiday rules
Recording
framed by GDPR

Where this service reaches

Telephony is treated as part of the network rather than a separate toy: numbers, greetings, queues, the quality of the link carrying them and what to do when something breaks.

Put your scope to an engineer

Choosing the platform

Teams Phone through Operator Connect with a carrier present in France, direct routing over a SIP trunk, or an independent hosted switchboard where the company does not use Microsoft 365.

Number porting

The main number, direct lines and mobiles leave the current carrier at your request. We prepare the technical details and keep the calendar moving with both carriers.

Greetings and queues

A welcome message, a “press 1 for…” menu, queues per department, opening hours built around French public holidays, and an evening diversion to an on-call number.

Call recording

Only where the purpose is clear, with a notice to the caller, a defined retention period and access limited to named people, as GDPR requires. Informing your own staff is part of the exercise.

CRM connection

An inbound call opens the customer record in Bitrix24, HubSpot or Pipedrive, and the conversation lands in the contact history.

Handsets and headsets

You buy them from the supplier you prefer, using our list of compatible models. We enrol them remotely through zero-touch provisioning; unpacking and plugging in is down to your own people.

The way an engagement runs

Configuration takes a few days. Porting depends on the carriers and on the paperwork, so we launch it first and pin the switchover to a fixed date.

01

Stocktake

Which numbers, which switchboard, which contract, who answers what, and how the company already uses Teams and work mobiles.

02

Numbering plan

Extensions, hunt groups, queues, recorded messages, and what should happen after six in the evening, on Saturdays and on public holidays.

03

Configuration and testing

Licences, the carrier agreement, routing rules and handsets. Everything is proven on a temporary number before porting starts.

04

Switchover day

The numbers change carrier on the agreed date. We are online from first thing, replay every scenario and train the team in a short Teams session.

Do not cancel the old contract before porting has finished. The transfer is started by the new carrier at your request, and the exit terms deserve checking with both parties. Cancel too early and the number can be lost, disappearing from business cards, email signatures and online listings, taking with it the customers who had been dialling it for years.

Questions and answers

The switch itself happens on the agreed day; the preparation time depends on the carriers and on how many numbers are moving. Until that date the old line carries on as normal and we keep both configurations ready.

Usually it does. Beyond the Microsoft 365 licence you need the Teams Phone add-on and a calling plan from a carrier, though some Microsoft bundles already contain it. Licence contents shift over time, so we check what you actually hold and cost it before any decision.

Yes. The Teams app, or the app of the hosted switchboard, presents the business number instead of the private one. When that person leaves, the number stays with you and the history of the conversations does not walk out inside a personal handset.

They connect through a VoIP gateway that you buy to our specification and that we configure remotely. Often it is a good moment to replace the fax with email or with a signed electronic delivery, keeping the gateway purely for the door entry panel or the lift.

No. Apply works exclusively at a distance: we configure the platform, the accounts and the call rules, and we supply a clear set of instructions. Unpacking, plugging in and any work on cabling belong to your own people or to a local installer you appoint.

More from this area

See the whole area
Service Network assessment A picture of your network built without anyone coming round Service Network monitoring A continuous watch over links, firewall and access points

Move your lines into the cloud

Tell us how many people answer calls, which carrier holds your numbers and whether Teams is already in use.

When we are around
Weekdays, 8:00 to 18:00 CET; answers land inside one working day
Talking it through
A call on Teams or Google Meet, whenever writing is not enough

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