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IT outsourcing An external IT team that works remotely and knows your systems inside out Managed IT support Your laptops, servers and Microsoft 365 in our hands at one fixed price per month IT helpdesk Staff raise issues by email, through the portal or in a Teams chat Service desk One queue for every request, priorities set by the SLA, reporting each month 24/7 IT support Night, weekend and holiday cover for systems that must stay up Start, Business and Premium plans Managed IT from EUR 690/month excl. VAT
Support plans and SLA Contracted reaction times of 15 min, 1 h or 4 h Systems administration Servers, user accounts, hypervisors and sluggish or infected PCs, all handled remotely IT infrastructure An honest review of what you run, speed fixes and desktops delivered from the cloud Networking and VoIP Wi-Fi and LAN checks, 24/7 link monitoring, calls through Teams or a VoIP provider Cloud and hostingNew Virtual and physical servers in EU data centres, shop hosting, S3 storage and company mail Backup and restore Copies that are tested by actually restoring them, stored locally and in the cloud
GDPR and personal data protection Registers, processor agreements and the technical measures behind them Security policies and documentation Written rules prepared with audits and NIS2 in mind Security tooling deployment We choose the tools, deploy them and fine-tune the rules Infrastructure security Split networks, strict firewall policy, hardened servers Application security Reviewing code and securing how releases ship Data leak prevention (DLP) Control over which files leave the organisation Database security Who can read what, encrypted at rest, with every access logged Web application firewall (WAF) Filters hostile traffic before it hits your site, shop or API Access control and endpoint security Intune-managed devices with MFA enforced VPN and encryption Encrypted laptop drives and protected remote connections Vulnerability scanning Regular scans with a to-do list ordered by severity Antivirus and EDR Threats detected, the infected device isolated SOC monitoring A security team triaging every alert, day and night System hardening Defaults tightened in line with CIS benchmarks Secure use of AI Clear policies on what staff may paste into Copilot or ChatGPT
Websites and web apps Company sites, shops, portals and B2B platforms, plus UX, SEO, ongoing care and rescue after a hack E-commerce and integrations Orders flowing between your shop, Amazon.fr, the accounting package, card payments and carriers Bitrix24 and intranet A shared workspace for CRM, tasks and documents, configured and licensed Bespoke software Web and mobile applications built to order, integrations, migrations and teams on demand Software testing and QA Manual and automated checks, load tests, usability sessions and pentests before go-live
Artificial intelligenceNew From a first pilot to production models, with GPU capacity and staff workshops Data and analytics One reliable source of figures, dashboards and invoices read automatically IT consulting and audit An outside view of your roadmap and of how your systems fit together Digital marketing Where leads come from, where they get lost and how the CRM should track them
Software and licences Licences for IDEs, monitoring, remote access and admin tooling Training Courses for whole teams or individual coaching sessions online
Not sure what you need? We review your IT remotely and hand you a prioritised fix list Get the free review
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Data in the EU Mailboxes, files and apps kept in EU-based data centres GDPR compliance Records and controls ready long before the CNIL asks Remote and hybrid work Staff reach company files safely from any location Downtime prevention Tested backups, alerting and a recovery plan on paper
Retail and e-commerce Web shop, Amazon.fr, card payments and Mondial Relay wired into one flow Manufacturing Servers, network and ERP looked after so IT does not stop the line Healthcare and clinics Electronic records, e-prescriptions and patient data kept safe Construction Plans and BIM models available on site, on any device Logistics and transport WMS, carrier integrations and business continuity Public institutions RGAA 4.1 accessibility, NIS2 and invoices filed on Chorus Pro
Small businesses Microsoft 365 set up properly, helpdesk included Mid-sized companies SLA-backed care for servers, network and security Large enterprises Named engineers, short reaction times, regular reports Multi-branch companies Every branch runs on one IT standard
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Area 07 · Operations and infrastructure

Backup and restore

The console reported that last night's job finished. That fact is worth almost nothing on its own. The question worth answering is whether your finance team can open last week's ledger on Monday morning once ransomware has swept through the file server. So we begin at the far end, with the outage each application can absorb, and let that dictate everything upstream of it. Then the whole thing is rehearsed against a clock, at an interval you choose. Drills included, none of it requires anyone to travel.

Ask for a backup review See both services
3-2-1
copies on two kinds of media, one held elsewhere
Drill
a rehearsed recovery, measured in minutes
EU
the off-site copy remains within Europe
Plan
agreed while nothing is on fire

The two services here

One settles the contents of the backup and the rhythm behind it. The other guarantees that a single copy always lies out of reach of flames, water, and anybody who has already talked their way into your network.

Talk through your setup

Backup implementation

First comes the list of things that matter: the database under your business software, the shared folder, Microsoft 365 mailboxes, the firewall configuration. Retention, timing, alerts addressed to a named colleague and a short playbook for the morning nothing starts all follow from that list.

Cloud backup

One encrypted copy is parked with a host inside the Union, reachable only through credentials of its own and guarded by a lock that declines deletion. An attacker holding every account you own still cannot touch it.

Set two numbers first

Every system needs an RTO, meaning the longest outage it can absorb, and an RPO, meaning how much recent effort you would be willing to key in again. What follows are plausible figures for a firm of thirty or forty people.

Accounting and ERP

Four hours down, one hour of data. Copying a Sage, Cegid or EBP database once at midnight leaves too much exposure on the day a VAT return goes out. Transaction logs want capturing repeatedly between nine and six.

Shared folders and SharePoint

A day either way. One pass taken after the office empties covers what most companies genuinely require.

Microsoft 365 mail

Four hours down, one hour of data. Keeping the platform running is Microsoft's commitment. A mailbox stripped bare by somebody working out their notice is not, so mailboxes want a backup of their own.

Online shop

An hour down, an hour of data. Orders from Amazon.fr and card authorisations do not pause politely while you rebuild from an archive, which leaves a standby environment kept warm as the only honest answer.

Laptops

A day either way. Realistic only where work is saved into OneDrive or SharePoint rather than a desktop folder on one particular machine.

A second folder on the very same server protects nothing at all. One controller failure, one encryption run, one careless drag of the mouse, and original and duplicate depart together. Two copies on unlike media, plus a third somewhere else entirely, ideally rented from a European host: that is the floor, not the target.

How the work is done

Reaching your servers and the Microsoft 365 portal happens over encrypted remote sessions throughout. Building the thing takes days. Stage four is what turns a configuration into a guarantee, and it is routinely left out.

01

Locate the data

Important files rarely sit where an organisation chart suggests they will. Recurring surprises: a price list living on one sales laptop, or executed contracts that exist nowhere except as mail attachments.

02

Agree the targets

Each application receives a tolerable outage and a tolerable loss, decided together with you. Budget follows from those numbers; it is not allowed to set them.

03

Build it

Timings, retention, encryption, the off-site leg. Alerting covers failures and, just as importantly, reports that never turn up at all.

04

Prove it

On the agreed cycle, chosen data is rebuilt inside a sandbox and the clock is read. What comes out is a dated note you can put in front of an insurer or an auditor.

Questions and answers

Put one question to whoever owns them: what was the last thing they brought back? Typical discoveries include a job erroring since spring, a protected folder that stopped being used two reorganisations ago, and an encryption passphrase that walked out of the door with a leaver. Our review ends in a yes or a no, not in a set of suggestions.

They can, provided the credentials that open your network do not also open them. Current criminal practice is to find the repository and empty it first, encrypting afterwards, specifically so that paying becomes the only remaining option. What defeats that is one copy behind a sign-in of its own, frozen against modification for a fixed number of days.

Thirty dailies, thirteen weeklies and twelve monthlies make a reasonable opening position. Accounting records run far longer, since French commercial law expects several years of them, and health records answer to separate rules again. Those durations belong to your accountant or your lawyer; we turn whatever they specify into settings.

The regulation asks, in so many words, that you be able to bring personal data back within an appropriate time. Organisations inside the NIS2 perimeter are expected to manage continuity and to show their working. Dated recovery notes are exactly that evidence, whether the question arrives from an auditor or from the French supervisory authority. Whether NIS2 catches your organisation is a legal matter, and not ours to rule on.

Either a colleague on your side, talked through it stage by stage, or the engineer you already call locally. Hardware is neither shipped nor fitted by us. What we contribute is the diagnosis, the exact bay number, and every task achievable across the wire: array rebuild, data recovery, and the consistency checks that follow.

Related areas

All services
Area 02 Support plans and SLA Reaction and restoration times, put in writing Area 06 Cloud and hosting Rented S3 capacity for the off-site leg Area 08 Cybersecurity Keeping the encryption from happening at all Solution Downtime prevention Continuity planning across the whole company

We find out whether your backups really restore

Your present configuration gets examined remotely, a genuine recovery is attempted from it, and you hear a straight answer about whether it would carry the company through a bad day.

When we are around
Weekdays, 8:00 to 18:00 CET; answers land inside one working day
Talking it through
A call on Teams or Google Meet, whenever writing is not enough

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