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IT outsourcing An external IT team that works remotely and knows your systems inside out Managed IT support Your laptops, servers and Microsoft 365 in our hands at one fixed price per month IT helpdesk Staff raise issues by email, through the portal or in a Teams chat Service desk One queue for every request, priorities set by the SLA, reporting each month 24/7 IT support Night, weekend and holiday cover for systems that must stay up Start, Business and Premium plans Managed IT from EUR 690/month excl. VAT
Support plans and SLA Contracted reaction times of 15 min, 1 h or 4 h Systems administration Servers, user accounts, hypervisors and sluggish or infected PCs, all handled remotely IT infrastructure An honest review of what you run, speed fixes and desktops delivered from the cloud Networking and VoIP Wi-Fi and LAN checks, 24/7 link monitoring, calls through Teams or a VoIP provider Cloud and hostingNew Virtual and physical servers in EU data centres, shop hosting, S3 storage and company mail Backup and restore Copies that are tested by actually restoring them, stored locally and in the cloud
GDPR and personal data protection Registers, processor agreements and the technical measures behind them Security policies and documentation Written rules prepared with audits and NIS2 in mind Security tooling deployment We choose the tools, deploy them and fine-tune the rules Infrastructure security Split networks, strict firewall policy, hardened servers Application security Reviewing code and securing how releases ship Data leak prevention (DLP) Control over which files leave the organisation Database security Who can read what, encrypted at rest, with every access logged Web application firewall (WAF) Filters hostile traffic before it hits your site, shop or API Access control and endpoint security Intune-managed devices with MFA enforced VPN and encryption Encrypted laptop drives and protected remote connections Vulnerability scanning Regular scans with a to-do list ordered by severity Antivirus and EDR Threats detected, the infected device isolated SOC monitoring A security team triaging every alert, day and night System hardening Defaults tightened in line with CIS benchmarks Secure use of AI Clear policies on what staff may paste into Copilot or ChatGPT
Websites and web apps Company sites, shops, portals and B2B platforms, plus UX, SEO, ongoing care and rescue after a hack E-commerce and integrations Orders flowing between your shop, Amazon.fr, the accounting package, card payments and carriers Bitrix24 and intranet A shared workspace for CRM, tasks and documents, configured and licensed Bespoke software Web and mobile applications built to order, integrations, migrations and teams on demand Software testing and QA Manual and automated checks, load tests, usability sessions and pentests before go-live
Artificial intelligenceNew From a first pilot to production models, with GPU capacity and staff workshops Data and analytics One reliable source of figures, dashboards and invoices read automatically IT consulting and audit An outside view of your roadmap and of how your systems fit together Digital marketing Where leads come from, where they get lost and how the CRM should track them
Software and licences Licences for IDEs, monitoring, remote access and admin tooling Training Courses for whole teams or individual coaching sessions online
Not sure what you need? We review your IT remotely and hand you a prioritised fix list Get the free review
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Data in the EU Mailboxes, files and apps kept in EU-based data centres GDPR compliance Records and controls ready long before the CNIL asks Remote and hybrid work Staff reach company files safely from any location Downtime prevention Tested backups, alerting and a recovery plan on paper
Retail and e-commerce Web shop, Amazon.fr, card payments and Mondial Relay wired into one flow Manufacturing Servers, network and ERP looked after so IT does not stop the line Healthcare and clinics Electronic records, e-prescriptions and patient data kept safe Construction Plans and BIM models available on site, on any device Logistics and transport WMS, carrier integrations and business continuity Public institutions RGAA 4.1 accessibility, NIS2 and invoices filed on Chorus Pro
Small businesses Microsoft 365 set up properly, helpdesk included Mid-sized companies SLA-backed care for servers, network and security Large enterprises Named engineers, short reaction times, regular reports Multi-branch companies Every branch runs on one IT standard
Your case is different? Tell us about it and we will assemble a mix of services around it Describe your case
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Service · IT outsourcing

Service desk

A helpdesk answers the question who will help me. A service desk deals with a different one: is support working properly, and what exactly tells us so. The point is no longer rescuing one user but running a system: a catalogue setting out in writing what is covered, priorities based on real impact, approval routes for anything that commits the company, and numbers to put in front of the board instead of two people swapping opposite impressions.

Send an enquiry What the work covers
Catalogue
what is covered, in writing
4 levels
of priority, based on impact
SLA
measured by the tool, not by hand
Dashboard
open to you whenever you want

Where this service reaches

The aim is visibility: knowing what support covers, where each case stands and what it all amounts to. The arrangement works whether we are your entire IT function or an extension of an internal team.

Put your scope to an engineer

Service catalogue

The list of what is covered, each line carrying a target, an owner and, where relevant, an approval route. That one document ends the conversations that begin with I assumed that was included.

A single way in

Email, portal and Teams feed the same queue. A message sent straight to an engineer becomes a case in one click; otherwise it drops out of the figures and nobody picks it up on the day its recipient is away.

Priority by impact

A matrix weighs urgency against how many people and processes are stopped. The job title of whoever wrote in plays no part, which spares everyone the habit of ranking by volume.

Measuring commitments

Time to pick up and time to resolve, counted in working hours and kept separate for each priority level. The tool warns before the deadline, not the morning after it slipped.

Requests and changes

A new account, access to an HR folder, installing software: forms with a manager approval step, in place of messages that open with can you just give me.

Knowledge base

Known errors, workarounds, step-by-step guides. Part of it is published for staff so they can settle simple cases alone; the rest keeps the team from working the same thing out twice.

Reporting and governance

Volume, categories, share of targets met, repeat incidents, workload by area. The report doubles as the agenda for the monthly meeting and leaves a usable trail for an ISO 27001 audit or NIS2 work.

The way an engagement runs

How long setup takes depends mostly on you: agreeing the catalogue and the priorities eats more calendar time than configuring the tool ever does.

01

Ground rules

Together we write the catalogue, the categories, the priority levels, the targets and the approval routes. Nothing gets configured until that document is settled.

02

Tooling

Portal, forms, mail and Teams connected, user accounts created, approver rights granted. A request can be raised where people already are.

03

Supported launch

A short online briefing for staff, then close attention through the first weeks, when categories and targets almost always need adjusting.

04

Monthly review

We go through the breaches, the repeats and whatever can be automated, granting a permission the moment a manager approves the form being a typical example.

The most useful figure in a report is not average response time, it is the list of repeats. If the same scanner stops sending files every week, ten quick replies still add up to ten interruptions. Each report therefore isolates the three causes that come back most often and sets out what has to change for them to go away for good.

Questions and answers

No. Requests land in our portal by default, and it is part of the service. If you already own something that measures targets, we work inside it. What makes a service desk good is the catalogue and realistic targets, not the logo on the sign-in screen.

In the working hours named in the contract, Monday to Friday from 8:00 to 18:00 CET, and separately for each priority. A low-priority request raised on a Friday at 17:40 does not burn through the weekend. Time spent waiting on you or on a software publisher is paused and shown as such in the report.

We ban nothing. A Teams message turns into a case with one click and the answer comes back carrying a number. After a few weeks many people head for the portal of their own accord, because progress is visible there without having to chase anyone.

Yes. Categories are split between your people and ours, with one shared view and one set of figures whoever closes the case. That is also what lets you show an auditor how incidents are received, classified and recorded.

Your Start, Business or Premium plan sets the targets; the service desk sets out how they are met and how that is proven. The two belong together: a 15 min commitment with no catalogue and no measurement is a promise nobody can verify.

More from this area

See the whole area
Service Managed IT support Your whole IT estate looked after by a team, for one monthly fee Service IT helpdesk One place to turn when something small stops your staff working Service 24/7 IT support Duty cover and remote intervention on critical failures, day or night

Make support quality measurable

Describe how requests reach you today and who deals with them. We will propose a catalogue, a set of priorities and a tool that produces figures from month one.

When we are around
Weekdays, 8:00 to 18:00 CET; answers land inside one working day
Talking it through
A call on Teams or Google Meet, whenever writing is not enough

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