Artificial intelligence

The European regulation on artificial intelligence does not target vendors alone: duties depend on how you use a system and on the role you play with it, and they arrive in stages. We help with the factual part, recording which tools are genuinely in use, for what purpose, on which data, and writing the internal rules. Deciding how your situation qualifies in law belongs to your lawyer or DPO, and we do not stand in for them.

That depends entirely on the contract and the configuration, not on the brand. We choose business offers whose terms exclude training on your content, we read those terms with you before the start because they change, and we select a European processing region. Where professional secrecy applies, or where health data hosting rules come into play, the model runs inside your own environment instead.

Not by tipping it at random into a free service, no. You need a legal basis, a written purpose, a processing agreement with the vendor, an entry in the record of processing activities and an impact assessment where the case calls for one. Often the simplest answer is to send less: an order number and a complaint reason are enough for the model, while the full identity stays inside your own system.

It happens, and it is a result like any other. Some tasks carry too many special cases, some rest on documents nobody ever structured, others occur twice a month. We would rather hand you a reasoned negative conclusion than extend a project out of habit. The money spent then stops at the pilot, and the report sets out what would have to change for the question to be worth asking again.

A pilot covers a single process and is quoted as a fixed price or at EUR 95/hour excl. VAT with a ceiling agreed in advance. Model consumption billed by the vendor comes on top: we estimate it before starting and track it during the trial. If you prefer a continuous arrangement, AI can also sit inside a Start, Business or Premium plan, while a dedicated team is priced on a custom quote.