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IT outsourcing An external IT team that works remotely and knows your systems inside out Managed IT support Your laptops, servers and Microsoft 365 in our hands at one fixed price per month IT helpdesk Staff raise issues by email, through the portal or in a Teams chat Service desk One queue for every request, priorities set by the SLA, reporting each month 24/7 IT support Night, weekend and holiday cover for systems that must stay up Start, Business and Premium plans Managed IT from EUR 690/month excl. VAT
Support plans and SLA Contracted reaction times of 15 min, 1 h or 4 h Systems administration Servers, user accounts, hypervisors and sluggish or infected PCs, all handled remotely IT infrastructure An honest review of what you run, speed fixes and desktops delivered from the cloud Networking and VoIP Wi-Fi and LAN checks, 24/7 link monitoring, calls through Teams or a VoIP provider Cloud and hostingNew Virtual and physical servers in EU data centres, shop hosting, S3 storage and company mail Backup and restore Copies that are tested by actually restoring them, stored locally and in the cloud
GDPR and personal data protection Registers, processor agreements and the technical measures behind them Security policies and documentation Written rules prepared with audits and NIS2 in mind Security tooling deployment We choose the tools, deploy them and fine-tune the rules Infrastructure security Split networks, strict firewall policy, hardened servers Application security Reviewing code and securing how releases ship Data leak prevention (DLP) Control over which files leave the organisation Database security Who can read what, encrypted at rest, with every access logged Web application firewall (WAF) Filters hostile traffic before it hits your site, shop or API Access control and endpoint security Intune-managed devices with MFA enforced VPN and encryption Encrypted laptop drives and protected remote connections Vulnerability scanning Regular scans with a to-do list ordered by severity Antivirus and EDR Threats detected, the infected device isolated SOC monitoring A security team triaging every alert, day and night System hardening Defaults tightened in line with CIS benchmarks Secure use of AI Clear policies on what staff may paste into Copilot or ChatGPT
Websites and web apps Company sites, shops, portals and B2B platforms, plus UX, SEO, ongoing care and rescue after a hack E-commerce and integrations Orders flowing between your shop, Amazon.fr, the accounting package, card payments and carriers Bitrix24 and intranet A shared workspace for CRM, tasks and documents, configured and licensed Bespoke software Web and mobile applications built to order, integrations, migrations and teams on demand Software testing and QA Manual and automated checks, load tests, usability sessions and pentests before go-live
Artificial intelligenceNew From a first pilot to production models, with GPU capacity and staff workshops Data and analytics One reliable source of figures, dashboards and invoices read automatically IT consulting and audit An outside view of your roadmap and of how your systems fit together Digital marketing Where leads come from, where they get lost and how the CRM should track them
Software and licences Licences for IDEs, monitoring, remote access and admin tooling Training Courses for whole teams or individual coaching sessions online
Not sure what you need? We review your IT remotely and hand you a prioritised fix list Get the free review
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Data in the EU Mailboxes, files and apps kept in EU-based data centres GDPR compliance Records and controls ready long before the CNIL asks Remote and hybrid work Staff reach company files safely from any location Downtime prevention Tested backups, alerting and a recovery plan on paper
Retail and e-commerce Web shop, Amazon.fr, card payments and Mondial Relay wired into one flow Manufacturing Servers, network and ERP looked after so IT does not stop the line Healthcare and clinics Electronic records, e-prescriptions and patient data kept safe Construction Plans and BIM models available on site, on any device Logistics and transport WMS, carrier integrations and business continuity Public institutions RGAA 4.1 accessibility, NIS2 and invoices filed on Chorus Pro
Small businesses Microsoft 365 set up properly, helpdesk included Mid-sized companies SLA-backed care for servers, network and security Large enterprises Named engineers, short reaction times, regular reports Multi-branch companies Every branch runs on one IT standard
Your case is different? Tell us about it and we will assemble a mix of services around it Describe your case
About us The team and our remote-first approach Payments Invoices, e-invoicing, card payments and payment terms Contact Email, the enquiry form and calls on Teams or Google Meet
Service · IT outsourcing

IT helpdesk

The helpdesk is where an employee goes when one small thing blocks the whole day: Outlook refuses to open, the scanner sends nothing, the authenticator app vanished along with an old handset, the electronic signature stopped working after the last browser update. Caught straight away, these things take a few minutes of shared screen. Left alone, they turn into lost hours and homemade workarounds that nobody dares touch afterwards.

Send an enquiry What the work covers
One door
email, portal or Teams
15 min
fastest response, on Premium
8:00-18:00
Monday to Friday, CET
A number
on every request received

Where this service reaches

A first line is not meant to know everything. Its job comes down to two moves: settle on the spot whatever can be settled, and pass the rest to the right specialist with the case already written up.

Put your scope to an engineer

Taking requests in

A message to helpme@apply.fr, a ticket in the portal, or a few lines on Teams. Nobody has to work out who to ask or wait until a colleague has five minutes.

Remote sessions

The engineer connects once the user agrees, and that user watches every action on screen and can end the session whenever they like. While we are there, we show how to avoid a repeat.

Microsoft 365 day to day

Outlook profiles, shared mailboxes, mail rules, Teams meetings, OneDrive sync, permissions on SharePoint libraries, resetting authentication factors.

Business applications

First-line help on Sage, Cegid, EBP, Pennylane, Silae or a practice management package: logging in, reaching the database, printing, a workstation that no longer sees the server. Product defects go to the publisher and we chase the case.

Printing and peripherals

Queues, drivers, scan to email, card readers. A bottomless source of requests, which is precisely why we look for the cause instead of restarting the spooler once again.

Handing work upwards

Anything involved moves to the right engineer along with the history, the screenshots and a list of what has already been tried. The user never explains the problem twice.

The way an engagement runs

Getting going takes a few days: open the channels, equip the machines, and tell staff plainly where to write and what they can expect back.

01

Channels

We connect the support address, the portal and Teams to your organisation, then roll out the remote control agent through Intune, or by hand on isolated machines.

02

A short guide

One page on the intranet or a pinned Teams message: where to write, what to attach, what belongs to support and what does not.

03

Handling

We receive, resolve, escalate. Each request carries a number, its author gets an acknowledgement when it is picked up and a message when it closes.

04

Hunting repeats

Every month we look at which incidents keep coming back and remove the cause: a badly written print policy, an undersized licence, a machine too old for the version installed on it.

A screenshot saves more time than the best engineer alive. The opening minutes of a request nearly always go on reconstructing what happened, to whom and since when. So we teach teams to attach a picture of the error message plus one sentence about what they were doing just before. With those two things, a good share of requests close on the very first reply.

Questions and answers

The target comes from your contract: 4 h on Start, 1 h on Business, 15 min on Premium, Monday to Friday from 8:00 to 18:00 CET. Inside that window severity decides: an accountancy practice locked out of its software on a VAT deadline goes ahead of a request for a new document template.

Almost everything to do with software, accounts and settings. When a screen stays dark or a network socket has broken, we guide whoever is on site over video: one of your own people, or the local technician you work with. Hardware comes from your usual reseller and we prepare it online afterwards.

Not at our end: we connect wherever the machine happens to be, as long as it has internet. We help with what serves the job, meaning email, Teams, VPN and applications managed through Intune. The home router and the family printer stay outside. Your remote working charter is worth writing down clearly, and so is the right to disconnect.

Any employee covered by the contract, through whichever channel suits them. Separately, you name the people who approve anything with consequences: access to the payroll folder, buying another licence, opening a share to the outside world. An ordinary breakdown needs no approval at all.

More from this area

See the whole area
Service Managed IT support Your whole IT estate looked after by a team, for one monthly fee Service Service desk One way in, a written catalogue and commitments you can measure Service 24/7 IT support Duty cover and remote intervention on critical failures, day or night

Bring order to staff IT support

Tell us how many people work with you and who rescues them today. We will propose how to set up the channels and take the open requests off your hands.

When we are around
Weekdays, 8:00 to 18:00 CET; answers land inside one working day
Talking it through
A call on Teams or Google Meet, whenever writing is not enough

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