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All 83 services
IT outsourcing An external IT team that works remotely and knows your systems inside out Managed IT support Your laptops, servers and Microsoft 365 in our hands at one fixed price per month IT helpdesk Staff raise issues by email, through the portal or in a Teams chat Service desk One queue for every request, priorities set by the SLA, reporting each month 24/7 IT support Night, weekend and holiday cover for systems that must stay up Start, Business and Premium plans Managed IT from EUR 690/month excl. VAT
Support plans and SLA Contracted reaction times of 15 min, 1 h or 4 h Systems administration Servers, user accounts, hypervisors and sluggish or infected PCs, all handled remotely IT infrastructure An honest review of what you run, speed fixes and desktops delivered from the cloud Networking and VoIP Wi-Fi and LAN checks, 24/7 link monitoring, calls through Teams or a VoIP provider Cloud and hostingNew Virtual and physical servers in EU data centres, shop hosting, S3 storage and company mail Backup and restore Copies that are tested by actually restoring them, stored locally and in the cloud
GDPR and personal data protection Registers, processor agreements and the technical measures behind them Security policies and documentation Written rules prepared with audits and NIS2 in mind Security tooling deployment We choose the tools, deploy them and fine-tune the rules Infrastructure security Split networks, strict firewall policy, hardened servers Application security Reviewing code and securing how releases ship Data leak prevention (DLP) Control over which files leave the organisation Database security Who can read what, encrypted at rest, with every access logged Web application firewall (WAF) Filters hostile traffic before it hits your site, shop or API Access control and endpoint security Intune-managed devices with MFA enforced VPN and encryption Encrypted laptop drives and protected remote connections Vulnerability scanning Regular scans with a to-do list ordered by severity Antivirus and EDR Threats detected, the infected device isolated SOC monitoring A security team triaging every alert, day and night System hardening Defaults tightened in line with CIS benchmarks Secure use of AI Clear policies on what staff may paste into Copilot or ChatGPT
Websites and web apps Company sites, shops, portals and B2B platforms, plus UX, SEO, ongoing care and rescue after a hack E-commerce and integrations Orders flowing between your shop, Amazon.fr, the accounting package, card payments and carriers Bitrix24 and intranet A shared workspace for CRM, tasks and documents, configured and licensed Bespoke software Web and mobile applications built to order, integrations, migrations and teams on demand Software testing and QA Manual and automated checks, load tests, usability sessions and pentests before go-live
Artificial intelligenceNew From a first pilot to production models, with GPU capacity and staff workshops Data and analytics One reliable source of figures, dashboards and invoices read automatically IT consulting and audit An outside view of your roadmap and of how your systems fit together Digital marketing Where leads come from, where they get lost and how the CRM should track them
Software and licences Licences for IDEs, monitoring, remote access and admin tooling Training Courses for whole teams or individual coaching sessions online
Not sure what you need? We review your IT remotely and hand you a prioritised fix list Get the free review
All 14 solutions
Data in the EU Mailboxes, files and apps kept in EU-based data centres GDPR compliance Records and controls ready long before the CNIL asks Remote and hybrid work Staff reach company files safely from any location Downtime prevention Tested backups, alerting and a recovery plan on paper
Retail and e-commerce Web shop, Amazon.fr, card payments and Mondial Relay wired into one flow Manufacturing Servers, network and ERP looked after so IT does not stop the line Healthcare and clinics Electronic records, e-prescriptions and patient data kept safe Construction Plans and BIM models available on site, on any device Logistics and transport WMS, carrier integrations and business continuity Public institutions RGAA 4.1 accessibility, NIS2 and invoices filed on Chorus Pro
Small businesses Microsoft 365 set up properly, helpdesk included Mid-sized companies SLA-backed care for servers, network and security Large enterprises Named engineers, short reaction times, regular reports Multi-branch companies Every branch runs on one IT standard
Your case is different? Tell us about it and we will assemble a mix of services around it Describe your case
About us The team and our remote-first approach Payments Invoices, e-invoicing, card payments and payment terms Contact Email, the enquiry form and calls on Teams or Google Meet

Contact

Everyone here is spread across different places and works online from start to finish, which means no reception to walk into and no appointment to arrange. Each kind of request has a mailbox of its own and gets sorted the moment it lands, and the people who answer are the same whether you run a small manufacturer, a web shop or a council department.

15 min
Premium reaction target
24/7
escalation cover granted by contract, never published here
8-18
CET working hours, Monday through Friday
100 %
handled online, nobody travels

Pick the mailbox that fits

A request for a quote should never queue behind an outage, nor an unpaid invoice behind a journalist's question. So every topic has an address of its own, checked on working days from 8:00 to 18:00.

Send an enquiry

General enquiries

No idea who should handle it? Send it here. We read every message the same working day and hand it to the colleague it belongs with.

office@apply.fr

Sales and quotes

Which plan suits you, what a project would cost, and a written quote you can put in front of your board or your accountant.

sales@apply.fr

Larger organisations

Roughly fifty workstations and up, several locations, or firm requirements on response times and reporting.

b2b@apply.fr

Current agreements

Already a customer? Amendments, renewals, add-on services and new users joining your contract go here.

corp@apply.fr

One-off technical help

A fault, a stubborn application, a setting that needs fixing, with no maintenance contract behind it. Private individuals are welcome here too.

support@apply.fr

Service desk

For contract customers only. Each email turns into a ticket carrying a number, a priority and the deadline your plan sets.

helpme@apply.fr

Partners

Agencies, software publishers and other service firms: joint work, subcontracting part of a project, or a customer you want to introduce.

partner@apply.fr

Accounts and invoices

Invoices, Chorus Pro filings, payments, statements of account, and the details you need to set us up as a supplier.

finance@apply.fr

Public tenders

Consultations from public buyers, questions on tender documents, application paperwork and technical proposals.

tender@apply.fr

Press

Interview requests, expert comment on the news, quote approval and permission to use our logo.

pr@apply.fr

A call on Google Meet or Teams

Rather discuss it live? Name a couple of windows that suit you, along with the platform your colleagues already use, and an invitation with the link comes straight back. Bring a shared screen; it generally gets further than description.

Suggest a time

Out-of-hours escalation

Customers on the Premium plan, or on a round-the-clock support agreement, receive a named escalation route handed over together with the contract itself. It never appears on this website, which is precisely what keeps it reserved for real emergencies.

Compare the support levels

Not sure which address is right? Just write to office@apply.fr. We pass your message on to the proper mailbox ourselves, so there is no need to send it twice.

Company details

What your contract, your invoice processing or your supplier file will ask for. If you need everything in one signed document, email finance@apply.fr.

How to pay
Legal name Apply LLP Limited liability partnership under the law of Kazakhstan, operating the Apply brand and apply.fr
Director Andrey Vasin Managing director, authorised to sign for the company under its charter
Registered address Bukhar Zhyrau Boulevard 62B, 050057 Almaty, Kazakhstan The address on the company register. Meetings with customers in France take place over video
BIN 220540005599 Business identification number in Kazakhstan, the local counterpart of a French SIREN
Activity codes 63111, 47910 Data processing and hosting; retail trade over the internet
Bank JSC Kaspi Bank Receiving bank for transfers sent from France or anywhere else
SWIFT/BIC CASPKZKA The bank's international code, required on the payment order
IBAN KZ22722S000015813162 Account for settling invoices; always quote the invoice number as the reference

Adding us to your supplier list? Email finance@apply.fr and every item your form asks for comes back the same working day in a single document, instead of one question at a time.

Hours and reaction times

Exact commitments belong in the SLA attached to your agreement. What follows is how each plan behaves day to day.

Plans and pricing

New enquiries

CET, Monday through Friday, 8:00-18:00. Email and the form both get an answer before the working day closes.

Start plan

Reaction within 4 hours. Measured across open hours; how the clock runs is spelled out in your agreement.

Business plan

Reaction within 1 hour. Log it at any hour that suits you; it gets taken up once the working day begins.

Premium plan

Reaction within 15 minutes. Critical incidents included, overnight, at weekends and on public holidays.

Mail arriving overnight gets read at opening time. Should a server fall over at 23:00 on a Sunday, or files start encrypting themselves, a note to office@apply.fr will simply sit there and wait. Those are exactly the hours a Premium escalation route exists for: it wakes whoever is on duty, immediately.

Questions and answers

No premises are open to visitors. The team is distributed and works wholly online, which is part of the model and shows up in what we charge. Conversations happen on Google Meet or Teams, with a shared screen whenever a configuration needs inspecting together. Write to office@apply.fr and some slots will be offered.

Legal name, registered address, identification number and bank are listed above under Company details. The legal notice adds the person responsible for publication and the hosting provider. For a supplier file or a tender submission, finance@apply.fr will send the whole set as one document.

Email helpme@apply.fr, the service desk mailbox. Mention who is affected, since when, and whether the work is blocked outright or merely awkward. Every request picks up a number and a priority on arrival, and the first answer lands inside the window your plan provides.

Those that halt an entire department or a central system: mail in Microsoft 365 unreachable, the management server silent, a shop unable to record orders, files renaming themselves one after another. In such cases Premium customers reach for the escalation route rather than email.

Nobody is sent out, and no such promise is made anywhere. Restarting a router, reseating a cable, swapping a disk: your own colleague, or the firm that attends the site, does it while we guide them step by step over a video call, and the result is verified remotely immediately afterwards.

Companies receive them electronically under the rules of the French electronic invoicing reform. Local authorities and public establishments get theirs filed on Chorus Pro as soon as they ask. Hand the commitment references over at signature, or email them to finance@apply.fr. The payment page covers the rest.

Write to us

Set out the task or the question; an answer follows inside one working day. If something has come to a complete halt, open with that and an engineer takes it ahead of the queue.

When we are around
Weekdays, 8:00 to 18:00 CET; answers land inside one working day
Talking it through
A call on Teams or Google Meet, whenever writing is not enough

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