Pricing for remote IT support

They do. Business prices exclude VAT, and French VAT of 20% appears on the invoice. Invoices are issued electronically under the French e-invoicing reform, in Factur-X format, and filed on Chorus Pro whenever a public buyer requires it. Private individuals have their own list quoted with VAT included: from EUR 59 for a session and EUR 99/hour.

No. The plan buys a scope, not a ticket quota, so a difficult week following some Windows update leaves the amount untouched. What does trigger a conversation is lasting growth: a dozen new colleagues, or a new server going live. Scope and price are then revisited under the rules already written into the contract.

Term and notice period are agreed case by case and stated in the contract. That same document covers the end of the relationship: the return of credentials, of written documentation and of the backup sets, so that nobody ends up locked inside a supplier.

Yes, and it happens often. Example: your colleague keeps the users and the business software, while servers, backups and security come to us. We can equally act as cover during holidays or as reinforcement after 18:00. The scope is assembled around whatever is missing.

Either EUR 95/hour excl. VAT or a fixed price announced before anything starts, in both cases after your written approval; a reply by email is enough. We never begin work outside the agreed scope on our own initiative and present it later on an invoice.

No, and that is exactly why the rates sit where they do. All of our work runs over an encrypted remote connection, which covers the overwhelming majority of everyday failures. Where hardware has to be touched, our engineer talks the person on site through it over video, whether that is your employee or a contractor you trust.