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IT outsourcing An external IT team that works remotely and knows your systems inside out Managed IT support Your laptops, servers and Microsoft 365 in our hands at one fixed price per month IT helpdesk Staff raise issues by email, through the portal or in a Teams chat Service desk One queue for every request, priorities set by the SLA, reporting each month 24/7 IT support Night, weekend and holiday cover for systems that must stay up Start, Business and Premium plans Managed IT from EUR 690/month excl. VAT
Support plans and SLA Contracted reaction times of 15 min, 1 h or 4 h Systems administration Servers, user accounts, hypervisors and sluggish or infected PCs, all handled remotely IT infrastructure An honest review of what you run, speed fixes and desktops delivered from the cloud Networking and VoIP Wi-Fi and LAN checks, 24/7 link monitoring, calls through Teams or a VoIP provider Cloud and hostingNew Virtual and physical servers in EU data centres, shop hosting, S3 storage and company mail Backup and restore Copies that are tested by actually restoring them, stored locally and in the cloud
GDPR and personal data protection Registers, processor agreements and the technical measures behind them Security policies and documentation Written rules prepared with audits and NIS2 in mind Security tooling deployment We choose the tools, deploy them and fine-tune the rules Infrastructure security Split networks, strict firewall policy, hardened servers Application security Reviewing code and securing how releases ship Data leak prevention (DLP) Control over which files leave the organisation Database security Who can read what, encrypted at rest, with every access logged Web application firewall (WAF) Filters hostile traffic before it hits your site, shop or API Access control and endpoint security Intune-managed devices with MFA enforced VPN and encryption Encrypted laptop drives and protected remote connections Vulnerability scanning Regular scans with a to-do list ordered by severity Antivirus and EDR Threats detected, the infected device isolated SOC monitoring A security team triaging every alert, day and night System hardening Defaults tightened in line with CIS benchmarks Secure use of AI Clear policies on what staff may paste into Copilot or ChatGPT
Websites and web apps Company sites, shops, portals and B2B platforms, plus UX, SEO, ongoing care and rescue after a hack E-commerce and integrations Orders flowing between your shop, Amazon.fr, the accounting package, card payments and carriers Bitrix24 and intranet A shared workspace for CRM, tasks and documents, configured and licensed Bespoke software Web and mobile applications built to order, integrations, migrations and teams on demand Software testing and QA Manual and automated checks, load tests, usability sessions and pentests before go-live
Artificial intelligenceNew From a first pilot to production models, with GPU capacity and staff workshops Data and analytics One reliable source of figures, dashboards and invoices read automatically IT consulting and audit An outside view of your roadmap and of how your systems fit together Digital marketing Where leads come from, where they get lost and how the CRM should track them
Software and licences Licences for IDEs, monitoring, remote access and admin tooling Training Courses for whole teams or individual coaching sessions online
Not sure what you need? We review your IT remotely and hand you a prioritised fix list Get the free review
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Data in the EU Mailboxes, files and apps kept in EU-based data centres GDPR compliance Records and controls ready long before the CNIL asks Remote and hybrid work Staff reach company files safely from any location Downtime prevention Tested backups, alerting and a recovery plan on paper
Retail and e-commerce Web shop, Amazon.fr, card payments and Mondial Relay wired into one flow Manufacturing Servers, network and ERP looked after so IT does not stop the line Healthcare and clinics Electronic records, e-prescriptions and patient data kept safe Construction Plans and BIM models available on site, on any device Logistics and transport WMS, carrier integrations and business continuity Public institutions RGAA 4.1 accessibility, NIS2 and invoices filed on Chorus Pro
Small businesses Microsoft 365 set up properly, helpdesk included Mid-sized companies SLA-backed care for servers, network and security Large enterprises Named engineers, short reaction times, regular reports Multi-branch companies Every branch runs on one IT standard
Your case is different? Tell us about it and we will assemble a mix of services around it Describe your case
About us The team and our remote-first approach Payments Invoices, e-invoicing, card payments and payment terms Contact Email, the enquiry form and calls on Teams or Google Meet
Service · Websites and web apps

Client portal

A client portal is built around the questions your support desk fields every day: where is my order, could you resend the March invoice, I would like the same again. Every question a client answers alone is time handed back to your team. Take a plant hire firm: most of its calls are about return dates and delivery notes, and the day that information is online the switchboard can breathe. The client, meanwhile, gets an answer at nine on a Sunday evening rather than on Monday morning.

Send an enquiry What the work covers
Orders
status and repeat in one place
ERP
figures come from your own systems
Two factors
or an existing work account
Documents
invoices, delivery notes, contracts

Where this service reaches

A portal is worth whatever load it lifts off people. That is the test we apply to each feature before letting it into the scope.

Put your scope to an engineer

Signing in

A one-time link by email, a second factor, or signing in with the client company Microsoft account for those who refuse another password. Sessions expire after a spell of inactivity.

Orders and jobs

What was ordered, at what price, how far along the delivery or the job has got, the tracking number, and a button to place the same order again without retyping it.

Documents

Invoices, delivery notes, certificates and contracts drawn from Sage, Cegid, Divalto or Business Central, downloadable as PDF and in Factur-X when the client accounting department asks for it.

Trading terms

Negotiated prices, discounts, credit allowance, outstanding balance and the name of the account manager, all on screen without writing to anybody.

Users and rights

Clients invite their own colleagues and decide who may see invoices and who may only order. Their bookkeeper never sees the basket; their storeman never sees the balance.

Notifications worth having

A message on each change of state, as a payment date approaches, or when a document is ready. A notification that prevents no phone call has no place here.

The way an engagement runs

The schedule mostly hangs on one question: can your business software expose its data through an API, or does that bridge have to be built first.

01

Reading the requests

We work through three months of incoming email and calls and sort the recurring questions. The portal exists to remove them.

02

Design

Roles, rights, sections and the flow of data between the portal and your systems, refresh frequency included.

03

Build

Interface, sign-in, links, notifications, then trials against the real records of a few willing clients.

04

Phased opening

We invite a first group, supply a one-page guide and measure how far the incoming volume drops.

A client portal handles personal data, so the GDPR applies in full. That means collecting only what is useful, logging who opened which document, hosting inside the European Union, signing a processing agreement with every provider involved, and having a procedure ready for access and erasure requests. Building that in from the start costs a fraction of adding it in a hurry, on the day a client puts the question in writing.

Questions and answers

They will, provided the portal solves a real problem: checking a status, fetching a document, repeating an order. An area offering only a profile page and an empty history holds nobody and is not worth building. A nudge helps too: send a link to the invoice inside the portal instead of an attachment.

Not for everything. Balances and availability need to be current to the minute, but invoice history can synchronise a few times a day. That split eases the load on the ERP and keeps the portal readable while the business system is in a maintenance window.

Usually not. A portal that behaves well in a phone browser does the same job without an install or a listing in an app store. An app earns its place when push notifications or offline use are needed, for instance by engineers out on the road.

Hardened sign-in, lockout after a run of failed attempts, a log of downloads, session expiry and encrypted traffic. Before opening, the portal goes through a security check and you receive the report along with the fixes applied.

It is measured. We record incoming volumes before opening, then again at one and three months, separating out the questions the portal is meant to absorb. If the figure does not move, clients are not finding the feature or it misses their need, and we correct rather than add.

More from this area

See the whole area
Service WordPress websites A hand-built block theme, few plugins, accounts registered to you Service Shopify and other platforms Shopify, PrestaShop, Sylius or headless, picked on your own numbers Service Simple website and catalogue A handful of pages and a catalogue that asks for a quote, not a basket Service Company website Separate routes for clients, candidates, partners and journalists

Let us design your client portal

Tell us what your clients ask your team most often. We build the portal precisely around those questions.

When we are around
Weekdays, 8:00 to 18:00 CET; answers land inside one working day
Talking it through
A call on Teams or Google Meet, whenever writing is not enough

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