A wholesaler, a distributor or a manufacturer selling to resellers has no use for a showpiece. What it needs is somewhere a client buyer can, at six on a Friday evening, key in a hundred and forty lines, see the discounted price, the state of the credit allowance and a realistic delivery date, without emailing an account manager and without waiting for Monday. A B2B platform is a trading agreement turned digital, so we begin with the rules and never with the colours.
Every screen depends on who signed in: range, prices, payment terms and rights all differ, including between two employees of the same client company.
Negotiated prices, quantity breaks and promotions are read from Sage, Cegid, Divalto, Odoo or SAP Business One. The platform recalculates nothing of its own, so your sales staff and your client see precisely the same figure.
A retail chain sees pallets and case packs, a tradesman sees single units. Lines covered by an exclusivity agreement stay invisible to anyone without the right to them.
On every order the balance and any overdue invoices are checked. Above the limit the order is not lost: it goes to your sales administration for a decision, with the reason on display.
Pasting a list of codes from a spreadsheet, CSV import, templates for standing orders and repeating last month order. A buyer knows the codes by heart and refuses to browse categories.
An employee fills the basket, a manager approves above an agreed amount, the accounts team collects invoices and credit notes. Each has an account and rights of their own, with a record of who approved what.
Invoices, credit notes, delivery notes and payment status are readable in the portal, in the Factur-X format the electronic invoicing reform expects. Nobody emails for a duplicate any more.
Hospitals, schools and local authorities frequently require invoices deposited on Chorus Pro with a commitment number. We plan that route before the first public contract is signed, not after the first rejection.
The long pole is not development but getting your sales team to spell out how a price is genuinely arrived at, exceptions and all.
We write down the customer groups, the discount principles, the payment terms and the exceptions that currently live only in the memory of your sales staff.
Which data is exchanged, in which direction and how often, with a test database reproducing your most awkward cases.
Catalogue, pricing, credit checks, approval route, documents, then acceptance by your own sales staff on real accounts.
A dozen willing clients use the platform for a few weeks, we correct what they find, then you open it to the whole network.
A B2B platform does not replace your sales staff, it gives them their days back. While order taking runs through a phone call and manual entry, they spend most of their time copying product codes instead of growing accounts. The internal objection is nearly always the same, a fear of losing contact with the customer; bring the sales team into the design and the fear fades, because the platform first takes away the part they dislike.
There is nearly always a route: scheduled file exports, reading an intermediate database, or an exchange module offered by the vendor. We weigh those options at the start, because they govern how fresh the displayed data can be and therefore what the platform is allowed to promise.
Some will, not all, and that is fine. Begin with those who order often and in quantity, since they gain the most time. A slightly better lead time or term online speeds things along, as long as the platform really is quicker than the call.
Yes, if your stock system exposes it. We recommend an honest indication rather than an exact figure: in stock, within a few days, made to order. A precise number that turns out wrong damages trust far faster than a cautious range.
Product data comes from the ERP or from a master file, and the two almost always disagree somewhere. We begin with a discrepancy report: duplicate codes, missing descriptions, inconsistent units. That clean-up is often the most valuable part of the project, well beyond the platform itself.
By time spent, at EUR 95/hour excl. VAT, with a phase-by-phase estimate issued after the trading rules workshop. You approve each phase before we start it, and day-to-day running can then move into a Business or Premium plan.
Describe your customer groups, your discount rules and your ERP. We propose a first-phase scope and a pilot.
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