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IT outsourcing An external IT team that works remotely and knows your systems inside out Managed IT support Your laptops, servers and Microsoft 365 in our hands at one fixed price per month IT helpdesk Staff raise issues by email, through the portal or in a Teams chat Service desk One queue for every request, priorities set by the SLA, reporting each month 24/7 IT support Night, weekend and holiday cover for systems that must stay up Start, Business and Premium plans Managed IT from EUR 690/month excl. VAT
Support plans and SLA Contracted reaction times of 15 min, 1 h or 4 h Systems administration Servers, user accounts, hypervisors and sluggish or infected PCs, all handled remotely IT infrastructure An honest review of what you run, speed fixes and desktops delivered from the cloud Networking and VoIP Wi-Fi and LAN checks, 24/7 link monitoring, calls through Teams or a VoIP provider Cloud and hostingNew Virtual and physical servers in EU data centres, shop hosting, S3 storage and company mail Backup and restore Copies that are tested by actually restoring them, stored locally and in the cloud
GDPR and personal data protection Registers, processor agreements and the technical measures behind them Security policies and documentation Written rules prepared with audits and NIS2 in mind Security tooling deployment We choose the tools, deploy them and fine-tune the rules Infrastructure security Split networks, strict firewall policy, hardened servers Application security Reviewing code and securing how releases ship Data leak prevention (DLP) Control over which files leave the organisation Database security Who can read what, encrypted at rest, with every access logged Web application firewall (WAF) Filters hostile traffic before it hits your site, shop or API Access control and endpoint security Intune-managed devices with MFA enforced VPN and encryption Encrypted laptop drives and protected remote connections Vulnerability scanning Regular scans with a to-do list ordered by severity Antivirus and EDR Threats detected, the infected device isolated SOC monitoring A security team triaging every alert, day and night System hardening Defaults tightened in line with CIS benchmarks Secure use of AI Clear policies on what staff may paste into Copilot or ChatGPT
Websites and web apps Company sites, shops, portals and B2B platforms, plus UX, SEO, ongoing care and rescue after a hack E-commerce and integrations Orders flowing between your shop, Amazon.fr, the accounting package, card payments and carriers Bitrix24 and intranet A shared workspace for CRM, tasks and documents, configured and licensed Bespoke software Web and mobile applications built to order, integrations, migrations and teams on demand Software testing and QA Manual and automated checks, load tests, usability sessions and pentests before go-live
Artificial intelligenceNew From a first pilot to production models, with GPU capacity and staff workshops Data and analytics One reliable source of figures, dashboards and invoices read automatically IT consulting and audit An outside view of your roadmap and of how your systems fit together Digital marketing Where leads come from, where they get lost and how the CRM should track them
Software and licences Licences for IDEs, monitoring, remote access and admin tooling Training Courses for whole teams or individual coaching sessions online
Not sure what you need? We review your IT remotely and hand you a prioritised fix list Get the free review
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Data in the EU Mailboxes, files and apps kept in EU-based data centres GDPR compliance Records and controls ready long before the CNIL asks Remote and hybrid work Staff reach company files safely from any location Downtime prevention Tested backups, alerting and a recovery plan on paper
Retail and e-commerce Web shop, Amazon.fr, card payments and Mondial Relay wired into one flow Manufacturing Servers, network and ERP looked after so IT does not stop the line Healthcare and clinics Electronic records, e-prescriptions and patient data kept safe Construction Plans and BIM models available on site, on any device Logistics and transport WMS, carrier integrations and business continuity Public institutions RGAA 4.1 accessibility, NIS2 and invoices filed on Chorus Pro
Small businesses Microsoft 365 set up properly, helpdesk included Mid-sized companies SLA-backed care for servers, network and security Large enterprises Named engineers, short reaction times, regular reports Multi-branch companies Every branch runs on one IT standard
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Service · Websites and web apps

Website recovery

A site showing a blank page, redirecting visitors to a dubious pharmacy or flagged as dangerous by the browser loses you customers with every passing hour. Take a recruitment agency discovering on a Monday morning that its site has been pointing elsewhere since the weekend, that its mail service is sending junk and that the hosting provider has suspended the account. The urgency is twofold: put the service back online, and work out how the intruder got in so the same thing does not happen a fortnight later.

Send an enquiry What the work covers
Diagnosis
started as soon as we take over
Cleaning
files, database and accounts
Cause
identified and then closed
GDPR
obligations examined with you

Where this service reaches

Putting the site back online is not enough. While the way in stays open, reinfection follows within days and costs twice as much.

Put your scope to an engineer

Immediate containment

The site isolated, an honest holding page for visitors, every password and key changed, active sessions revoked, and a complete copy of the infected state taken before anything is altered.

Finding the cause

Server logs, file modification dates, recently created accounts, component versions. An outdated extension, a reused password, an open transfer account, a compromised editor workstation: the answer changes everything that follows.

Cleaning and restoring

Injected files, scheduled jobs and added accounts removed, database and configuration files put right, or a backup from before the incident restored where one exists and proves healthy.

Closing the hole

Core and components updated, abandoned extensions removed, access hardened, a second factor on administrator accounts and filtering rules placed in front of the site.

Back to normal

A review request to the services flagging the site, a check that email leaves correctly, a sweep for parasitic indexed pages and search monitoring for several weeks.

The regulatory side

Where personal data may have been read or taken, a notification to the CNIL and, depending on severity, informing the people concerned may be required. We supply the technical material; the decision is taken with your legal adviser.

The way an engagement runs

Takeover is quick; the duration depends on the scale. A presentation site cleaned and mended is often handled within the day, while a shop compromised for weeks takes longer.

01

Takeover

We collect access to the hosting and the site, freeze the current state and decide with you whether to pull the site down or leave it visible.

02

Diagnosis

Traces analysed, the extent of the compromise established, a list of what was altered and an estimate of when entry occurred.

03

Cleaning and repair

Malicious code removed, service restored, the hole closed and access strengthened.

04

After the incident

A written account, recommendations, and backups and monitoring put in place so the episode does not repeat.

Restoring a backup without fixing the cause settles nothing. If the hole sits in an outdated extension or in a password doing the rounds, the site returns to exactly the state in which it was compromised, and the attacker often kept a way back in on purpose. That is why we always keep a copy of the infected state: it serves to understand what happened, and sometimes to document the incident for your insurer or your supervisory authority.

Questions and answers

Takeover starts as soon as we hold the credentials. A presentation site is often back online the same day, clean and up to date. A shop with orders in flight needs more care, because data that arrived after the incident has to survive while the injected code is removed.

That is deduced from the available traces: access logs, database queries, exported files. We state what is established, what is likely and what cannot be settled, without rounding in either direction. That account is the basis for deciding whether to notify the CNIL.

Not necessarily. Hosting providers often keep copies going back a few days, and a site can be cleaned in place where the content itself is sound. The work takes longer and the result is less tidy than with a clean backup, but in most cases it succeeds.

Warning lists refresh after a review, which we request once the site is clean. That takes anywhere from hours to days. Asking for the review before cleaning is finished works against you: a second refusal lengthens the wait.

Updates applied without delay, fewer extensions, a second factor on administrator accounts, backups stored elsewhere and tested, and monitoring that tells you before your visitors do. That is exactly what a care agreement contains, and it is the logical sequel to an incident.

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Your site is down or hacked

Describe what you are seeing and since when. Give us your hosting provider and the technology behind the site so we can begin at once.

When we are around
Weekdays, 8:00 to 18:00 CET; answers land inside one working day
Talking it through
A call on Teams or Google Meet, whenever writing is not enough

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