Monitoring
Whether servers, firewalls and switches answer, whether the services are running, whether disk space is left, whether a certificate is about to expire. A free tool or a remote management platform depending on the size of the estate.
Service · Software and licences
IT operations tools
Example: a one-person IT department inside a manufacturing business of 80 staff spread over three sites. It learns of the outage when the accounts office writes in the company chat that nothing works any more. The right tooling turns that chase after fires into planned work: you know which hardware and software you hold, what condition they are in, and where something is about to give way, before the users notice. We choose, install and tune those tools remotely; any subscriptions are taken out by you.
Monitoring
you know before the users do
Inventory
it keeps itself up to date
Patches
from one console
Open source
wherever it is enough
Where this service reaches
A company sometimes already holds more tooling inside its Microsoft 365 plan than it ever uses. A paid platform earns its place past a certain number of devices, or when a formal report is demanded.
Asset inventory
An agent or a scanner gathers the details of computers, phones and installed software on its own. In a local authority the same inventory answers the questions raised during an inspection.
Licence compliance
We match what is installed against what is genuinely paid for. Gaps run both ways: machines with no licence, and licences paid for that nobody opens any more.
Remote assistance
Taking over an employee's screen with their visible agreement, and a record of every session: who, when, on which machine, for how long.
Patching
Operating system and common application updates rolled out centrally, in waves: a few pilot machines first, then one department, then the rest of the estate.
Alerts
Thresholds and recipients arranged so that notifications actually get read, rather than piling up in a Monitoring folder holding 14,000 unopened messages.
The way an engagement runs
The timetable follows the number of devices and sites; it is fixed at the start. Agents are installed and tuned remotely, with no walking from desk to desk.
01
Reconnaissance
Number of devices and sites, licences already held, and above all whatever hurts most right now.
02
Selection
Free or paid tooling depending on size and constraints. You buy directly from the publisher and we hand you the exact specification to order.
03
Rollout
Agents installed, devices connected, rules and alerts in place, then documentation of what is set and where.
04
Fine tuning
Through the first few weeks we correct the thresholds until the false alarms stop and only the ones that call for action remain.
Monitoring that shouts all the time is worth less than no monitoring at all. After a fortnight the administrator stops opening the notifications and the real incident drowns in the noise. That is why we fit the thresholds to your environment instead of leaving the values that came out of the box.
Questions and answers
In a modest organisation, free tooling topped up with what your Microsoft 365 plan already contains is often plenty. A paid platform becomes worthwhile when you need reports ready to put in front of the board or an auditor, when you want a publisher behind you, or when you look after several hundred machines across several sites.
A spreadsheet is already wrong the day after it was filled in. An automatic sweep shows the real picture: which versions are running, where updates never landed, on which laptop somebody installed a utility downloaded one evening. You also gain the basis for working out your licence position.
Whether servers and network equipment answer, free disk space, the result of last night's backup, and the expiry dates of certificates and domain names. Those four catch a large share of ordinary failures, the sort you otherwise hear about from an irritated colleague.
Yes when it is properly framed. The employee sees the request and accepts it, sessions are logged, and only named people hold the access. We write the matching procedure, which you can attach to your data protection documentation and to your remote working charter. The final judgement rests with your data protection officer.
No. We are nobody's partner and we take no commission. The subscription is taken out by you, on your own entity, and our invoice covers the time spent only: selection, costing, installation, tuning and keeping an eye on renewal dates.
Choose the tooling for your IT
Describe your estate and what gets in the way most today. We will propose a set of tools, starting with whatever you can get without spending.
When we are around
Weekdays, 8:00 to 18:00 CET; answers land inside one working day
Weekdays, 8:00 to 18:00 CET; answers land inside one working day
Talking it through
A call on Teams or Google Meet, whenever writing is not enough
A call on Teams or Google Meet, whenever writing is not enough
Message received
An answer follows inside one working day. Report an outage that is stopping people working and it moves ahead of everything else.
- Anything unclear gets asked. Where a figure needs detail we do not have, expect an e-mail or an offer of a short call on Teams or Google Meet.
- A proposal follows. What is covered, the figure in euros excluding VAT, and a start date that will hold. Nothing hides beneath an asterisk.
- Then it is your call. The proposal sits in your inbox for as long as you need. Query any line of it, and decide once you are satisfied.