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Service · IT infrastructure

Performance tuning

An invoice that needs twenty seconds to save in Sage, a Cegid report still running at lunchtime, a PrestaShop product page taking five seconds on campaign day. The instinct is to order a bigger server or bump the hosted machine up a tier. Yet if the brake is a missing index or the link between a branch and head office, the new processor will wait exactly as the old one did. So we measure first, correct second, and leave any purchase for last, assuming one is still needed.

Send an enquiry What the work covers
Busy hours
when readings are taken
Settings
before any purchase
Seconds
the unit of progress
The cause
not the symptom

Where this service reaches

Each case opens with figures captured during the hours people complain about. Without them, buying hardware is a coin toss with an invoice attached.

Put your scope to an engineer

Readings under real load

Processor, memory, disk latency and traffic recorded through the peaks: month-end close, payroll, stocktaking, sales or quarter end.

Databases

Absent indexes, stale statistics, a reindex job firing at ten in the morning, and locking the moment a dozen people post entries together.

Storage

Mechanical disks beneath a database, a RAID set rebuilding, a full NAS keeping backups on the very volume that holds live files.

Network and remote sites

Ports negotiated badly, wireless saturated on an open-plan floor, branches querying the head office database down a VPN tunnel on a modest line.

Cloud and hosting

Undersized instances at OVHcloud, Scaleway or Azure, entry-level disks, OneDrive sync swallowing the fibre, services hosted far outside Europe.

Sites and shops

WooCommerce, PrestaShop or Shopify with their add-ons: caching, PHP-FPM, plugin queries and a catalogue sync that throttles the database every quarter of an hour.

The way an engagement runs

How long diagnosis takes depends on the system involved. Most corrections go in without stopping anyone from working.

01

Interview

What is slow, for whom and at what time. We ask for precise cases: that report, that page, that day of the week.

02

Measurement

An agent collects figures over a few working days and we line them up against the hours of the complaints.

03

Corrections

Free changes lead the way: database settings, scheduling of heavy jobs, antivirus exclusions, network parameters.

04

Check

We rerun the same operations with a stopwatch and present the difference in seconds at a short online catch-up.

A branch working on the head office database through a VPN will nearly always feel slow. Business software fires hundreds of small queries each time a screen opens, and every one of them crosses the line and comes back. No server fixes that. The answer is to move the branch onto a virtual desktop or a session host, so only the picture on the screen travels between the two sites.

Questions and answers

Yes, provided we start several weeks ahead. We time page generation, inspect caching and add-on queries, then simulate traffic many times heavier than usual. Changes land in a quiet spell, never during the week of the campaign itself.

That is precisely why we measure. With timestamped readings the conversation with vendor support changes character: it runs on numbers rather than impressions. Sometimes the hardware really is at fault, and just as often it is a setting the vendor recommends that nobody ever applied.

Rarely. Database settings, antivirus exclusions and job schedules change during the day. If a server restart or a move of data files becomes unavoidable, we book a window outside working hours and warn the team the day before.

EUR 95 per hour excl. VAT, or it sits inside a Start, Business or Premium plan. You get an estimate of hours before we start and a checkpoint if the scope widens.

It happens, and we say so plainly. We then write a precise specification listing the characteristics that matter, and you buy from the supplier you prefer, on your own invoice. We neither sell nor ship hardware, so no margin colours the advice.

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Service IT infrastructure review Your estate, licences and exposures gathered into one document Service Virtual desktops and VDI Windows desktops in a European data centre, reachable anywhere

Tell us what drags

Describe one or two concrete situations, such as a report that takes ten minutes. We always begin by measuring.

When we are around
Weekdays, 8:00 to 18:00 CET; answers land inside one working day
Talking it through
A call on Teams or Google Meet, whenever writing is not enough

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