Bitrix24 licences

On the cloud side the portal falls back to whatever the publisher provides for a lapsed subscription: fewer features, tighter limits, data still present but harder to reach. Those rules shift over time, so we confirm them at source ahead of each expiry. An On-Premise install mostly stops receiving updates, and that becomes a security concern within months and an awkward moment during an audit.

Often yes, and it starts with tidying up the account list. Looking at roles nearly always uncovers staff who open the portal monthly to glance at a single task, and a notification by email covers that need perfectly well. Once the portal is in order, dropping a level happens without anyone noticing.

Two reasons. We hold no partner status with the publisher, so there is nothing in it for us, and we would rather nothing at all sat between you and your own portal. The subscription stays yours, the invoice comes from the publisher, and our part is advice plus a diary of dates. Our time is the only line you pay, EUR 95/hour excl. VAT, or nothing extra when a managed services contract already covers it.

The publisher states where its data centres are, and that is worth reading before any customer personal data goes in. We read it with you, draft the matching entry in the register of processing activities and prepare the answer you would give the CNIL. Where location rules are strict, On-Premise in Europe remains the easiest position to defend.

Yes, as soon as the portal holds personal data, which is true of any CRM. Under GDPR the publisher acts as a processor and the arrangement has to be documented. We collect the paperwork on offer, flag the clauses worth watching and tell you what belongs in your own register.